At THE SILKEN THREAD, we truly appreciate your trust in our silk pillowcases and scrunchies, and we want you to love them as much as we do. If something isn’t quite right with your order, we humbly ask that you give us the chance to make it right. Please review our return policy below.
Eligibility for Returns
You have 7 days from the date of delivery to initiate a return.
Items must be unused, unwashed, and in their original packaging.
Returns will only be accepted if the product is in the same condition as when it was received.
How to Initiate a Return
To start a return, please contact our customer service team at support@thesilkenthread.com within 7 days of receiving your order. Be sure to include: 1. Your order number. 2. A brief reason for the return. 3. Photos of the product (if the item is damaged or defective).
Once we receive your request, we will guide you through the return process and provide you with a return shipping address. Return Shipping While we wish we could cover all shipping costs, customers are responsible for return shipping unless the item is damaged or defective. REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original method of payment within 5-7 business days.
Damaged or Defective Items If you receive a damaged or defective item, please notify us within 7 days of delivery, and we will be happy to provide a replacement or a full refund. Exchanges We do not offer direct exchanges. If you would like a different color or style, please follow the return process and place a new order for the desired item. At THE SILKEN THREAD your satisfaction is at the heart of everything we do. We’re here to ensure you have a wonderful experience, so if you have any questions or need assistance with your return, please don’t hesitate to reach out to us at support@thesilkenthread.com. Thank you for being a part of our silk- loving community!
What is Lorem Ipsum?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Why do we use it?
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
Choose Options
this is just a warning
Login
Shopping Cart
0items
Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order