Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@thesilkenthread.com.
Filter by Topic
All
- All
- Frequently Ask Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Ask Questions
Q: Why choose The Silken Thread?
PREMIUM QUALITY - We use the finest 6A-grade Mulberry silk for unparalleled quality
and softness - all at an affordable price.
OUR PACKAGING – Our pillowcases are packaged in a sleek magnetic closure box whereas our luxe scrunchies comes in a beautiful drawer box, making them the perfect gift for any occasion.
SUSTAINABLE FASHION – We craft high-quality pieces using natural silk fabric, designed to stand the test of time.
FREE FROM HARMFUL DYES – We only use eco-friendly dyes, certified Standard 100 by OEKO-TEX.
FOR GREATER GOOD – We plan to donate 5% of our profits to various organizations, with a special focus on supporting cancer patients.
OUR PACKAGING – Our pillowcases are packaged in a sleek magnetic closure box whereas our luxe scrunchies comes in a beautiful drawer box, making them the perfect gift for any occasion.
SUSTAINABLE FASHION – We craft high-quality pieces using natural silk fabric, designed to stand the test of time.
FREE FROM HARMFUL DYES – We only use eco-friendly dyes, certified Standard 100 by OEKO-TEX.
FOR GREATER GOOD – We plan to donate 5% of our profits to various organizations, with a special focus on supporting cancer patients.
Q: Why switch to silk?
Switching from cotton to silk is an absolute game-changer for your hair and skin! Unlike
cotton, which can be rough and absorb moisture, silk is ultra-smooth and gentle, reducing
friction that leads to hair breakage, frizz, and sleep creases on your skin. Silk helps retain
your skin’s natural moisture, promoting a hydrated, glowing complexion while leaving your
hair soft and frizz-free. It’s not just a luxurious upgrade—it's an investment in healthier hair,
smoother skin, and a better night’s sleep. Once you switch to silk, you'll never want to go
back!
Q: What does Momme count mean?
Momme (mm) is the unit used to measure the weight and density of silk fabric, much like
thread count in cotton. It directly impacts the quality, durability, and feel of the silk. The
higher the Momme count, the denser, stronger, and more luxurious the silk. When it comes
to products like pillowcases and scrunchies, a higher Momme count translates to a softer,
more durable, and long-lasting fabric that feels like pure luxury against your skin. Our 22
Momme silk is the pinnacle of indulgence! This premium weight offers the perfect balance of
thickness and smoothness, giving you a silk fabric that feels divine against your skin and
hair.
Q: Wash/Care Instructions.
We use highest grade silk available in the world, however silk is a delicate fabric by nature
and the more carefully your silk pillowcases and accessories are looked after, the longer
they will last. To keep your Mulberry silk pillowcase in top condition, hand wash in cold water
with a pH neutral detergent. Avoid wringing or twisting the fabric. If machine washing, use a
delicate cycle with a mesh bag. Always air dry by laying it flat or hanging it in the
shade—never tumble dry. For best results, iron on the lowest heat setting, or steam to remove wrinkles.
Q: Partnership / Bulk Ordering
We love to partner with business to provide our silk accessories and gifts to customers.
Q: Shipping Policy
We strive to offer a seamless shopping experience and timely delivery. For details, see our policy.
Q: Returns and Refunds
Your happiness is very important to us. We have 7 days return policy. For details, see our
Returns and Refunds policy